Adam Newsted, M.A., PMP, ITIL-F
Collaborative IT leader who aligns technology strategy to institutional goals to deliver measurable digital transformation.
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About Me
About Me
Seasoned, PMP and ITIL-certified IT leader with an M.A. in Educational and Global Leadership, skilled at aligning technology strategy with institutional goals. Led 100+ enterprise IT projects and major platform migrations, raising student service satisfaction from 74% to 94%, realizing thousands of dollars in vendor and licensing savings, and streamlining operations to improve efficiency by 80% in targeted areas. Proven expertise in IT governance, service, project portfolio management, and cross-functional stakeholder leadership to deliver measurable digital transformation and ROI.
Director of Strategic Project & Service Management at Western Michigan University
Director of Strategic Project & Service Management at Western Michigan University
At Western Michigan University, I lead the Strategic Project Management and Service Management Office for IT, aligning projects with PMI and ITIL standards. I've overseen more than 100 enterprise IT projects, tracked performance indicators and ROI across systems, and collaborated with the CIO to develop a university-wide IT strategic plan and governance framework.
I also manage the Email and Collaboration Team, including the Microsoft 365, Google Workspace, Webex, and other collaboration technologies.
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